1. Company Details

• Company Name:Theliwala/R.B Desai & Company?
• Registered Address: 592, Desai Chamber, Tankshal Pole, opp. Bodiwala College, Old City, Tankshal, Kalupur, Ahmedabad, Gujarat 380001
• Customer Support Email: info@rbdbags.com / info@rbdesai.com  
• Phone Number: +91-9825292610
• GST Number: 24AAQFR2550J1ZZ
• MSME SMALL UDYAM GJ-01-0026363

2. Definitions

• The term "website" refers to the e-commerce site we operate.
• "Products" refers to the bags and related accessories available on our website.
• "Customer" / "You" refers to any individual or legal entity who uses the website and/or purchases products from us.

3. Product Information

• We try to describe products as accurately as possible, including colors, sizes, features, and materials. However, the actual product appearance (color, size, texture) may differ depending on lighting, monitor settings and so on.
• All specifications are subject to change without notice.

4. Acceptance of Terms

• By placing an order or using the site, you acknowledge that you are of legal age to enter into a binding contract in your jurisdiction, that you accept these Terms, and that you agree to abide by them.

5. Prices and Payment

• All prices are listed in Indian Rupees (INR) and include applicable taxes (such as GST), unless stated otherwise.
• Shipping or delivery charges, if applicable, will be displayed at checkout.
• Accepted payment methods may include: Credit/Debit Card, Net Banking, UPI, Wallets, Cash on Delivery (COD).
• An additional fee may apply for COD orders.

6. Orders and Contract

• All orders are accepted at our discretion. We may refuse service, cancel an order, or limit the quantity of items if needed.
• We may cancel orders due to insufficient stock, pricing errors, logistic issues, or if delivery cannot be made to your address.
• Once you place an order, we will send you an order confirmation. That confirmation does not mean the contract is formed. The contract is formed when we dispatch the product.

7. Warranty

• Unless otherwise stated, Products do not come with a specific warranty beyond what is required under applicable law.
• If a warranty is available, its details and duration will be clearly mentioned in the product description.

8. Shipping & Delivery

• Products will be delivered to the address you provide, so please make sure it’s correct and complete.
• Delivery dates are estimates - actual delivery may take longer due to factors like weather, logistics, or customs delays.
• We are not responsible for delays caused by things outside our control.

9. Return, Refund & Cancellation Policy

• Refunds: If eligible, refunds will be processed within 5-7 working days after we receive and inspect the returned product or approve the refund.
• Returns: Customers may request returns for eligible Products within 5-7 days of delivery, provided the product is unused, with tags intact, and in the original packaging.
• Defective / Incorrect Products: If you receive a Product that is defective or not as described, you must inform us within the return period. We will inspect and then offer a replacement or refund, as appropriate.
• Change of Mind: Returns for change of mind may be accepted at our discretion. Shipping charges (both ways) may not be refundable.
• Cancellations: You may cancel an order before it has been dispatched. After dispatch, cancellation may not be possible or may incur restocking/shipping fees, as applicable.

10. Governing Law and Dispute Resolution

• These Terms are governed by the laws of India.
• Disputes shall first be attempted to be resolved amicably. If not resolved, they shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat, India or by arbitration under the Arbitration and Conciliation Act, 1996 (or its amendments).

11. Limitation of Liability

• To the maximum extent allowed by law, R.B. Desai & Company/Theliwala are not responsible for any indirect, incidental, special, or consequential damages related to our products, website, or services.
• Our total liability for any product-related claim will not exceed the amount you paid for that product.

12. Intellectual Property

• All website content - including text, images, logos and designs - belongs to or is licensed to R.B. Desai & Company/Theliwala.
• You may not copy, share, modify or use any content for commercial purposes without our written permission.

13. Force Majeure

• We are not responsible for any delays or failure to perform due to circumstances beyond our control, such as natural disasters, strikes, wars, pandemics or government actions.

14. User Accounts (if applicable)

• If you create an account, you are responsible for keeping your login details private and secure.
• Please inform us immediately if you notice any unauthorized activity.
• We may suspend or close accounts that violate these Terms.

15. Changes to These Terms

• We may update these Terms & Conditions at any time.
• Any changes will take effect once posted on the website.
• By continuing to use the website after updates, you agree to the revised terms.

16. Contact Us

• Email: info@rbdbags.com, info@rbdesai.com 
• Phone: +91-9825292610
• Address: 592, Desai Chamber, Tankshal Pole, opp. Bodiwala College, Old City, Tankshal, Kalupur, Ahmedabad, Gujarat 380001